Store Policy

Books are generally shipped within two business days unless they are out of stock. In this case you will be advised the delivery date.

Returns

Our 30-day returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item, unopened (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the item--see our Refunds Policy. We can only accept the return of opened items if they are faulty.Refunds will incurr a handling and shipping charge.

Refunds

Where you are withdrawing from your purchase between seven and 30 days after delivery, and there has been no error on our part, we will refund only the cost of the item. We will not refund the cost of delivery or other services provided to you in connection with your purchase.

Gift Refunds

If you return a gift purchased for you at PIAA, you'll receive a gift certificate for the value of your return, which you may use as part or full payment for future purchases from our website. Don't worry, we won't let the person who sent you the gift know about your return.

Please remember that normal returns criteria apply and that the refund will not include the cost of returning the item to us or giftwrapping costs unless the return is due to an error on our part.

Gift Certificate Refunds
If you return an item for which you used a gift certificate as part or full payment, we will refund the gift certificate portion to your gift certificate account and any non-gift certificate portion to the card used for the original transaction.

Gift certificates connected to specific promotions are generally non-refundable.